Indy Vapor Shop Shipping Policy

We are happy to serve you at our brick and mortar store during business hours; or 24/7 from our website.

While we prefer online ordering since it provides hard copies of the order, to us and the customer, we do accept phone orders. When calling, please be patient. It is not uncommon to have a dozen or more customers being served in the store at one time. You may need to leave a voice mail message which we will return as quickly as possible.

Tax Information

Currently all store orders and any online or phone order from the state of Indiana is taxed at a 7% rate.

Payment Methods Available

Visa and Mastercard online. Cash and credit card in the store.

Problems with Your Order – Please contact us immediately with any concerns about your order. For complete information, please see the shipping and warranty tabs from any page on the website.

Change or Cancel an Order – We will be happy to change or cancel any order that has not been processed and shipped. Even then, customers are always free to return any item in unopened and unused conditions unless specifically exempted in the warranty and shipping sections of the website.

Free Shipping

Orders over $100 are shipped free of charge.

Shipping Methods Available

United States Postal Service 1st. Class and Priority are the only methods available currently.

Shipping Rates

Shipping/processing charge for a package under 1 pound is a flat rate of $3.95.

Priority shipping/processing upgrade, or any package weighing 1 pound or over is a flat rate of $5.95.

We are not responsible, and cannot be held liable for, any orders that are shown as delivered by USPS but are not received by you.

International Customers

Sorry but we only ship domestically.

Track Your Order

Tracking information is provided by email when the order is processed for shipping.

All purchases are shipped in the order received.

Sunday through 4PM Thursday orders, We try to get out the next morning but Friday and Saturday orders may not be processed and shipped until Monday morning.