Indy Vapor Shop Shipping Policy
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We
are happy to serve you at our brick and mortar store during business hours; or
24/7 from our website.
While
we prefer online ordering since it provides hard copies of the order, to us and
the customer, we do accept phone orders. When calling, please be patient. It is
not uncommon to have a dozen or more customers being served in the store at one
time. You may need to leave a voice mail message which we will return as
quickly as possible.
Tax Information
Currently
all store orders and any online or phone order from the state of Indiana is
taxed at a 7% rate.
Payment Methods Available
Visa
and Mastercard online. Cash and credit card in the store.
Problems
with Your Order – Please contact us immediately with any concerns about your
order. For complete information, please see the shipping and warranty tabs from
any page on the website.
Change
or Cancel an Order – We will be happy to change or cancel any order that has
not been processed and shipped. Even then, customers are always free to return
any item in unopened and unused conditions unless specifically exempted in the
warranty and shipping sections of the website.
Free Shipping
Orders
over $100 are shipped free of charge.
Shipping Methods Available
United
States Postal Service 1st. Class and Priority are the only methods available
currently.
Shipping Rates
Shipping/processing
charge for a package under 1 pound is a flat rate of $3.95.
Priority
shipping/processing upgrade, or any package weighing 1 pound or over is a flat
rate of $5.95.
We
are not responsible, and cannot be held liable for, any orders that are shown
as delivered by USPS but are not received by you.
International Customers
Sorry but we only ship domestically.
Track Your Order
Tracking
information is provided by email when the order is processed for shipping.
All
purchases are shipped in the order received.
Sunday
through 4PM Thursday orders, We try to get out the next morning but Friday and
Saturday orders may not be processed and shipped until Monday morning.